Frequently asked questions

Everything you need to know

What is OpenL Doc Translator?
OpenL Doc Translator is an AI-powered document translation tool supporting 100+ languages, including English, Chinese, Japanese, Arabic, French, German, Hebrew, and Indonesian. It preserves original formatting while delivering professional-grade translations.
What document formats can you translate?
We support PDF, DOCX, PPTX, XLSX, EPUB, and SRT formats. Our advanced formatting preservation technology ensures your documents maintain their original layout and styling. For other formats or special requirements, please don't hesitate to contact us.
What payment methods are available?
We accept major credit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and PayPal. Payment options may vary by region.
Is my payment information secure?
Your transactions and payment details are securely handled by our payment provider, Lemon Squeezy , using advanced encryption technology and strict adherence to banking industry standards. Your credit card information is sent directly to the bank, and OpenL does not access or store any payment information, ensuring your payment security.
Do students get education discounts?
Yes! If you're a student or teacher with an edu email, email us at hi@openl.io to receive a 30% education discount code.
Can I request a refund?
If you're not satisfied with the translation, we'll help you revise it. If we still can't meet your needs, you can request a refund.

Something we didn't cover? We're happy to have feedback .